All posts by Dorothy Nesbit

Coaching and the Paradoxical Theory of Change

Just as I pause to ask myself the question “what next?” an e-mail lands in my in-tray from fellow coach and writer Len Williamson about Arnold Beisser’s Paradoxical Theory of Change. Len offers a brief description of the theory and explores the implications for coaching.

Beisser was a contributor in the field of Gestalt and this is amply reflected in his theory. Still, with or without any exposure to or understanding of Gestalt, it strikes me that Beisser’s theory has the ring of truth. With Len’s permission I offer his brief description here:

Arnold Beisser wrote an article in 1970 entitled ‘The Paradoxical Theory of Change’. In it he stated ‘that change occurs when one becomes what he is, not when he tries to become what he is not’. It is paradoxical in the sense that a person can change and start to become something he is not only when he truly knows what he is. It is a lynchpin of the Gestalt approach and one of the clearest descriptions of an idea originally set out by Fritz Perls.

I will here reflect on what this means in a coaching relationship and invite you to add your own thoughts. An individual who seeks coaching will often state their requirement as a need to change for some reason. It could be to work better with colleagues, gain a promotion or take a new direction in what they do. The role of the coach is to help the individual achieve the change he wants. The Paradoxical Theory of Change tells us that the most powerful way to do this is to help him describe exactly where he is now. By doing so the client gains insight and understanding about the attributes and characteristics he currently exhibits and begins to see how these might get in the way of the change he wants.

In many Gestalt coaching sessions a client will begin to realise that many of the obstacles to the progress he wants are present within who and what he is at that moment. When this occurs it is a great and helpful discovery as the client can be shown that he has control over changing things that are going on inside him. In fact he has much more control over this than he has over the often originally perceived idea that it is something or someone else that is getting in the way.

The other aspect of interest in this theory is the constant flipping of the client between a state he ‘should’ be in and the state he ‘is’ in. Invariably the client is in neither state but hangs somewhere in between. Making the shift to a clear description of what ‘is’ will give the client a powerful grounding from which he can then consider changing.

Finally it is noticeable that the ‘problem’ or ‘need for change’ cited by the client up front is often not the most important thing to fix for the growth and development of the client. It is always related to where the client actually is in that moment. The role of the coach is to help him describe this in as much rich detail as is possible.

Len asks for thoughts and I notice I recognise a great deal of what he says both as a client of coaching (and other approaches) and as a coach. Maybe my thought of thoughts – simple as it is – is that many approaches are in search of the same truths.

I notice that this in turn raises a question for me – how come we find it so hard to stay with these truths, even though they’re there to be had?

When the time is right to offer coaching supervision

Discussing decision-making strategies with my clients has, over time, brought my own strategies sharply into focus. Over time I’ve learnt that I make some of my best decisions at the time when they just feel right. It’s not that these decisions are rooted in feeling alone. Rather, this “feels right” moment is often the time when, after much thought, all objections have been satisfied and it’s time to go ahead.

In recent weeks I’ve been a little surprised as one decision starts to feel right. This is the decision to train as a coaching supervisor and to start proactively to offer coaching supervision. It’s not that I didn’t see it coming – even when I embarked on my professional coach training I anticipated that this might be on my forward path. Rather, I didn’t see it coming quite so soon.

By the time I reach the decision the surprise has started to give way to a wry recognition. Wasn’t it always true (well before I became a coach) that people sought me out for mentoring and supervision? This was the kind of role I attracted as a consultant on projects or informally at the request of colleagues. And isn’t it true that such roles continue to seek me out – to tap me on the shoulder – now that I am a coach? It’s the recognition of all sorts of invitations – to act as mentor to coaching colleagues or as lead coach on projects, for example – that bring a dawning realisation that I was always ready to supervise and others were equally ready for me.

What is coaching supervision? Of course, this is something I have decided to explore. For now, though, I see it as a process whereby a coach (or coaches) take time away from coaching to reflect on his or her work and to further his or her development as a coach. As such, the coach’s decision to invest in regular coaching supervision offers some reassurance for the client. As I write I think of the lone practitioner coach, of coaches working in house, of coaches working in teams, of “manager coaches”… and I look forward to working with them all.

Today I have my interview with Colin Brett as part of the process of agreeing to train in coaching supervision with Coaching Development. The interview, by telephone, is both thought-provoking and comfortable. It is not so much a harsh test of my readiness to supervise as a gentle exploration of what lies ahead and how I might prepare. And as we talk I become aware of new layers of emotion that reinforce my decision. For it’s one thing to be quietly aware of my decision and another thing entirely to share it. And as I share it, and let the emotion rise – share it even – I become aware of just how much my decision is a coming home.

I look forward to my training in 2010.

Celebrating my niece on her travels

Well, it’s all well and good setting yourself up to write a blog whilst you’re away. But the technology we use every day at home is not always available when you’re on your travels.
Yesterday my niece, Rebecca, e-mailed me to ask if I would upload some photos onto her blog. It seems that even now she has the technology at her finger-tips she doesn’t have access to her blog.
I take some time to upload them, one by one. I have positioned myself as the anonymous blogger but my brother Alan is on the case almost immediately and I just don’t have the skill commonly known as “bare-faced lying”. My cover is already blown.
I take a moment to share a photo from Rebecca’s trip here on my own blog. Rebecca is front right and her friend Suzannah is on the left. I don’t know who the young man in the middle is – though probably not the Mongolian monk who features in another of Rebecca’s photos.

How do you change a thought?

It’s the end of the day and I find myself responding to a question on the Coaching At Work LinkedIn group – a great forum for coaches. There is already a line of responses to Len Williamson’s provocative question: “How do you change a thought?”

I decide to offer a few thoughts of my own before I close at the end of the day:

I smile when I read you say “I am trained in Gestalt (but still learning so much)”. What a different thought this is if you replace the “but” with an “and”!

What a rich diversity of responses, too. I am so grateful to Coaching At Work for providing this place of exchange as well as to you for asking the question and to everyone who has (and has yet to) respond.

A few random thoughts of my own. NVC (Nonviolent Communication) uses feelings as a route to awareness. Why am I angry, sad etc.? The aim is to connect with underlying needs that are or aren’t being met. Also some emotions (anger, guilt, shame etc.) point to a particular way of thinking – that somebody (self or other) has done something “wrong”. A practitioner of NVC understands that thinking this way gives away our power and limits our options.

Neurolinguistic Programming (NLP) offers all sorts of ways to change one’s thinking – and so it should! Bandler and Grindler and their followers have set out to beg, borrow and steal (a matter of perspective!) the best that’s out there.

As coaches, don’t we ask loads of questions that invite awareness, open up options, facilitate thinking choices – at the “this thought” and “all thoughts” (meta-programme) level?

Maybe the most liberating thought of all is this: that we get to choose what we think and it’s OK to do so.

Coaching: the best kind of labour of love

It’s the end of a busy week. I have been coaching, as ever. I am in the midst of preparing an assessment report. I have just returned to the office, ready to go through a number of e-mails that have reached me before I sign off at the end of the working week and sign onto the weekend.

This week has also been a week of “chemistry meetings”. This is the process by which a person seeking coaching and their potential coach(es) meet to establish whether or not they are well matched to work together. Typical questions that are on the table during these meetings are “what areas do you want to address through coaching?” “what outcomes would you like from your coaching?” and “what would you like from your coach?” As well as testing whether or not coach and person seeking coaching are well matched, these meetings can help the person seeking coaching to deepen his or her understanding of what he or she is looking for.

Whilst it’s often the coach’s role to hold up a mirror to a client and invite self reflection, in one meeting it’s my turn. The person with whom I’m meeting – potentially my coaching client – tells me that she has the sense that I really enjoy coaching and highlights the passion with which I speak about it.

Even as she asks the question I feel a physical response as tears rise. The truth is, I still find it amazing that I am paid – and handsomely – to do something I love so much.

The gratitude I feel lingers with me as the weekend approaches.

Social networking and the law of attraction

It’s a busy week this week. As well as my coaching, I have an assessment report to write and all sorts of appointments. One of them seems to me to be pure luxury – for I’m just back from an extended lunch with Michael Crane.

I met Michael soon after I started my own business. Come to that, I met Michael soon after he started his, when I phoned to enquire about his company’s offering as stationery suppliers, early in 2003. I’ve watched Michael’s business grow in the time I’ve known him and I’ve appreciated the service I get from Michael’s team. Matthew, my regular contact, phones me every now and again to say hello and to ask if there’s anything I need. I don’t feel “sold to”. Rather, I feel looked after.

I’ve also watched Michael grow during this time. It’s one thing to buy a bit of stationery, sell it, and deliver it in your one and only van. It’s another thing to grow a business, to employ staff, to create approaches which can be replicated on a large scale… Many entrepreneurs fail to reach this stage. Michael comes to our lunch brimming with excitement and full of learning and of a desire – an eagerness – to learn.

Over a leisurely lunch we talk about the progress of our respective businesses, our plans for the future, the books we are enjoying right now (Michael has enjoyed Goleman’s The New Leaders. I mention my friend Rosie Miller’s book Are You A Badger or a Doormat? Seth Godin gets a look-in, too). And all this whilst our conversation circles round and then settles on a key topic – social networking and the law of attraction.

Michael has been studying the law of attraction via the DVD The Secret and is currently exploring what it means for his approach to building his business. Like me, he is actively starting to explore LinkedIn. We talk about our membership of various LinkedIn groups. Only recently, Michael put his Olympic Goal for his business on his LinkedIn profile – £10 million by 2012. He really is putting it out to the universe.

And I wonder, what is it that attracted Michael and I to go beyond the purely transactional? Surely, this is the law of attraction in action.

I am the enemy you killed, my friend

I am the enemy you killed, my friend.
I knew you in this dark: for so you frowned
Yesterday through me as you jabbed and killed.
I parried; but my hands were loath and cold.
Let us sleep now . . .

Wilfred Owen

The other day I bought my poppy as I always do, this time in my local shopping centre. Perhaps more than ever before, though, I have been thoughtful. What does it mean to give money in this way? And what does the poppy symbolize that I have pinned to my coat?

I look back and remember the men who died in the First and Second World Wars. I think of those who still live. And I remember. When I grew up our talk of these wars was laden with ideas of “right” and “wrong”. To have fought was to be proud. Behind the rhetoric lay many unspoken subtleties and a great deal of human suffering.

This year, in the UK, our remembrance spans a full century, from those men who went to the most awful of wars early in the 20th Century to those whose bodies have come home and into the care of grieving family, friends and relatives early in the 21st Century.

Always, the words of Wilfred Owen come to mind. I am the enemy you killed, my friend. For whatever the rhetoric of war – and of our politicians here in 2009 – the men, women and children who die in conflict are just that. Men. Women. Children. Our fellow human beings.

As I remember I also look forward, yearning for a time when we come to differences of view – whether person to person, ethnic group to ethnic group, religion to religion or nation to nation – with the deep understanding of our shared humanity implied in this line in Owen’s poem, Strange Meeting. I think of the clarity of intention, the heart and spirit, the skills needed to make this dream a reality.

And, meantime, I remember all those who are involved in or affected by war. I remember that, whatever “side” we think we are on, we are all doing the best we know how – for now. And I remember that there is a future and that we do have the capacity to learn. If not yet, some time…

Setting up a coaching group – the essential standards

Today I’m looking forward to meeting my dear friend and colleague Rosie Miller for a late afternoon “cuppa”. Executive Coaching is at the heart of Rosie’s business as it is of mine and we like to keep abreast of each other’s businesses and to provide support.

In recent weeks we have been exploring the possibility of setting up a coaching group – the Best Year Yet coaching group. We’ve had a variety of expressions of interest but not enough to meet our core criteria for setting up a group – 6 to 8 people who are committed and enthusiastic to join. Last week we looked at the responses we had so far and decided that rather than invest more effort in seeking to attract participants we would let people know we are not going to go ahead. It’s our view that if it proves effortful to set a group up then perhaps that group is not meant to be.

For my part, I feel a sense of joy at taking the decision and I hope this came across in my e-mail to those who had expressed an interest. It’s not that I’m not disappointed – it would have been great to go ahead. And still, I wanted to act on my convictions and I celebrate the decision to hold back from pushing for something that isn’t meant to happen – at least, not yet. I am also grateful to everyone who took part in our discussions, whatever decision (or indecision) they ultimately made. I’ve taken so much learning from the experience and I look forward to carrying it forward.

No doubt Rosie and I shall be reflecting on this experience when we meet this afternoon.

The purpose of nonviolent communication (3): pure natural giving

In the DVD Making Life Wonderful, in which Marshall Rosenberg teaches a group of adults about nonviolent communication, his third of three statements of purpose goes something like this:

whatever is done is done through pure, natural giving

One way to understand what is meant by “pure natural giving” is to reflect on all the times you have chosen to do things out of a sense of duty or obligation. In the family you may well have rules which have been handed down from generation to generation such that there are things that you do out of some sense of what’s expected rather than because you choose to. In the workplace there may be rules – both written and unwritten – that you follow more or less reluctantly because you “have to”. Pure natural giving, by contrast, is the kind of giving that you do because it meets your need to give. It’s the kind of giving that you do with joy.

The difference is not always in what you give or what you do and what you don’t give or do. No, it might equally be in the awareness that you have that you are indeed choosing to give and that your choice does indeed meet your needs. Pure natural giving comes from this awareness of choosing and of choosing to meet your own needs. Consider the difference, for example, between saying “I have to take John through the disciplinary process because his performance is poor and that’s the rules” and saying any one of the following statements:

  • “I am choosing to take John through the disciplinary process because I’m aware that if I don’t I may open myself up to criticism from my boss. Having this job helps me to meet my needs for security – having a home, food to eat etc. – and I don’t want to put my needs at risk”;
  • “I’ve noticed how other members of the team are beginning to show signs of resenting John in the team and I want to do something about it so that everyone’s needs can be met. Taking John through the disciplinary process is one way of exploring the issue and looking for ways forward”;
  • “Over time I’ve observed how John works hard and still falls short of delivering in his job. I want to contribute to John and I believe that taking him through the disciplinary process will help us to explore what the issue is and to find a way forward so that John can thrive in his work”.

Each statement shows that the speaker acts out of a clear awareness both of choosing to act and of meeting his or her own needs by doing so, including the need to contribute to others.

It may surprise anyone who is not familiar with nonviolent communication (or NVC) to hear that pure natural giving is something we do to meet our own needs. It is not that we give whether or not it meets the needs of others. On the contrary! The practitioner of nonviolent communication understands his or her need to contribute to others and seeks feedback to understand the impact of his or her actions. At the same time, pure natural giving is something we do to meet our need to contribute. It is by acting in service of our own needs that our motive is pure and natural. In this sense the practitioner of NVC is “self-full” rather than selfless or even selfish.

I wonder, how does this land with you?

The purpose of nonviolent communication (2): valuing needs

The second of three statements of purpose of nonviolent communication which Marshall Rosenberg outlines in the DVD Making Life Wonderful goes something like this:

valuing another person’s needs being met as much as we do our own

It’s easy to see the level of challenge this might imply. Even in our most loving and intimate relationships there will be times when it seems impossible to honour another person’s needs without giving up on our own. And that’s before we consider all sorts of relationships we have at home and at work, let alone relationships on a larger scale – between political parties, or nations, or ethnic or religious groups…

Rosenberg is quick to differentiate between needs and the means or “strategy” by which we meet our needs. For whether we are discussing who’s turn it is to do the washing up or mediating between rival countries, a discussion held at the level of strategy is likely to lead to an impasse. Once different parties truly understand each others’ needs, however, it becomes much easier to generate ways in which everybody’s needs can be met. In other words, the challenge is not in finding ways in which everyone’s needs can be met: it’s in reaching a point in time in which everybody’s needs are understood and valued.

It’s easy to see how Rosenberg’s second statement of purpose is connected with the first – the intention to achieve equality of connection, in which we see each other’s humanness, free of enemy images or moralistic judgements. For as long as I see another person (or an organisation, or a country, or, or, or…) through the lense of moralistic judgement, why should I chose to connect with their underlying needs?

Nonviolent communication invites its followers to put aside such judgements and to make the connection with needs (one’s own and those of others) central to communication and a means by which equality of connection is attained.

I wonder, how often do you ask yourself “what needs am I seeking to fulfil right now?” when you are talking with others? And what thoughts do you have as you consider this idea?