Privacy Policy

Privacy Notice, Learning for Life Consulting Ltd

Updated 25 May, 2018

Who we are

This is the Privacy Notice of Learning for Life Consulting Ltd, whose services are outlines here at www.learningforlifeconsulting.co.uk.

GDPR – what is it?

At Learning for Life Consulting we have always and continue to take the privacy and security of your data extremely seriously.

On 25th May, 2018, Europe introduced new regulations, known as the General Data Protection Regulation.

GDPR replaces previous regulations and places requirements on limited companies in relation to data they hold about “identified natural persons”, i.e. individual people like you and me. This statement outlines our response.

Our commitment to continuous improvement

We take the requirements of GDPR seriously. Our aim is to meet the minimum requirements of the regulation, as we understand them, at the time of the implementation of the new regulation.

In addition, we understand the need to learn and improve our practices over time. This reflects the fact that our business evolves over time, along with our understanding of the requirements of the regulation. The date at the top of our privacy notice signals how recently this version of our Privacy Policy was published and implemented.

As part of our commitment to continuous improvement, we continuously evolve our practices for protecting, storing and deleting information.

What general principles and policies apply to the data we collect?

The following general principles apply to the data we collect:

  • We collect information for the purposes outlined and use it primarily for those purposes;
  • In addition, we use the services of professional and other advisers and may occasionally share such data as is needed for them to provide their services and only for this purpose. These include our accountants, IT support, project management and coaching and other supervision. We confine any sharing of your individual data both to our suppliers and beyond to the minimum information necessary to enable them to provide their services effectively, usually to help us to provide services to you and to meet legal (e.g. accounting) requirements;
  • In the event that we would like to pass on your details for any other reason, we will be guided by the terms of our agreement and, in addition, will ask you for your consent. Examples include effecting an introduction where we think this may be mutually beneficial or seeking a testimonial;
  • We do not sell, reuse, rent or disclose your information to unspecified third parties;
  • We do not knowingly collect data directly from children and do not wish to receive data directly from children. Our coaching clients do, at times, provide data about children. This will be treated as the data of our coaching client and will be handled in line with the terms of our agreement for the provision of services;
  • We include an outline in the terms and conditions for services provided of what data we will collect, how your data will and won’t be used, for how long and how it will be destroyed. Our agreement may be made with you individually or with someone else on your behalf. Wherever possible, the agreement we make will support you in maintaining privacy and (if relevant) be consistent with the GDPR policy and practice of your employing organisation;
  • At any time, you can unsubscribe from our online newsletter using the unsubscribe option to the bottom of our newsletter;
  • In addition, at any time, you can request information about what data we hold about you and ask for it to be updated. You can also withdraw your consent for us to hold information about you. This does not include any data we are obliged to keep for administrative, legal or security purposes. On receiving a request for information we may ask for you for any information we need to be able to respond effectively to your request. In addition, we will hold whatever discussions are needed to identify and address the contractual issues that may arise from such a request.

In what circumstances do we hold personal data about individuals? What data?

We have divided this section into information related to your use of our website and information related to the provision of our core coaching, consulting and development services.

Here on the website

Contact form

We provide the option for you to sign up to our occasional newsletter via the Contact Us page. Our newsletter is delivered using Mailchimp. If you choose to sign up to our newsletter, we will ask you for your name and e-mail address which will automatically be provided to Mailchimp and used to deliver newsletters. You can unsubscribe at any time using the link provided on our newsletters.

Comments

If you choose to leave comments on this site, we collect the data shown in the comments form and also your IP address and browser user agent string to help spam detection.

An anonymised string created for your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, please choose images without any embedded location data (EXIF GPS) included to maintain your safety and the safety of others. Visitors to the website can download and extract location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to save your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this website may include embedded content (e.g. videos, images, articles etc.). Embedded content from other sites behaves in exactly the same way as if you have visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with embedded content if you have an account and are logged in to that website.

Analytics

This website may use information you provide to analyse the number and frequency of visitors to this site.

How long do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights do you have over your data here on the website?

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

Where do we send your data?

Your comments may be checked through an automated spam detection service.

 In the course of providing our core services to you

We have relationships with a wide variety of people and in a range of relationships, including:

  • People who subscribe to our newsletter or read our blog;
  • Our commissioning clients in client organisations and for some clients, their commissioning clients in their client organisations;
  • Individual clients who work directly with us, and;
  • Our professional advisers and other suppliers.

We may have information about you if you:

  • Subscribe to our newsletter;
  • Make an enquiry via our website or directly by contacting us;
  • Commission services from Learning for Life Consulting Ltd;
  • Receive the support of Learning for Life Consulting, e.g. via an assessment, coaching or learning event;
  • Provide advisory or other services; or
  • Otherwise opt to keep in touch.

The information we have about you may include:

  • Your contact details;
  • E-mail and other correspondence with you or about you;
  • Calendar invites;
  • Handwritten notes, including meeting notes, coaching notes and notes made during assessment interviews;
  • Assessment reports, 360 degree feedback, psychometric and other reports generated as part of our work with you;
  • Accounting information such as invoices sent to you directly and invoices which include your name for work commissioned by your employer;
  • Information which you choose to make publicly available such as online professional profiles, articles you have written etc.;

Third party sites and information

In the course of our interactions with you, we use a wide range of products and services supplied by other organisations (“Third Party Providers” and “Third Party Sites”) whose privacy policy, services and practices are outside the control of Learning for Life Consulting Ltd.

We choose our suppliers carefully to maximise the quality of our services to you and to minimise the risk of data breaches. At any time, we are happy to respond to questions about which organisations are involved in supplying services which support our work with you.

At the same time, we do not undertake to explain the privacy policies and practices of these organisations and advise you to take time to read the privacy policies of these organisations and to contact them directly if you have any questions.

Our suppliers include:

Gravatar:  https://automatic.com/privacy

Mailchimp:  https://mailchimp.com/legal/privacy/

WordPress:  https://automattic.com/privacy/

 Breaches of data

If at any stage you become aware of a breach of data please notify us via the Contact Me form on our website or by using the contact details you have so that we can act promptly to diagnose and address the problem.