Category Archives: Developing as a leader

Motivation: the case for knowing the science

A while back I wrote about Alfie Kohn’s book Punished By Rewards, which makes the case – based on a thorough review of the science – that using a “carrot and stick” rewards-based approach is ineffective in a wide range of settings.

Recently, author Dan Pink has picked up this baton and published the book Drive: The Surprising Truth About What Motivates Us. Pink also made a 20-minute presentation on this topic to a US audience which is available via www.TED.com. (TED is a great resource, sharing ‘ideas worth talking about’ in a simple and accessible format). If you don’t have time to read the book it’s well worth taking time to hear Pink’s clear and succinct case for intrinsic motivation. At the heart of Pink’s message is the observation that what science knows is not what business is doing.

In case you’d like to explore further, here’s a link to an on-line interview with Pink about his book which also offers a link to Pink’s presentation: Blog – Just Ask Leadership, Executive Coaching – CO2Partners: Dan Pink – Interview on Drive: The Surprising Truth About What Motivates Us

An authoritative and professional consultant and coach

I had an e-mail recently from a potential client who had been referred to me by one of my coaching clients. His questions made me wonder if I am offering information about my work as an executive coach at the expense of sharing information about my broader offering in the field of leadership development. In truth, I have played a role over the years in helping many organisations to build their leadership bench strength as well in helping individuals to develop their own capability as leaders. I made a note to balance the referrals that I am sharing to give a broader view.

It made sense to ask my friend, colleague and client Alan Roach, Executive Principal of the Basildon Academies, for permission to reproduce a referral which has already been published elsewhere, not least because Alan has seen the breadth and depth of my work since we first met in 1999. Before I share Alan’s words, I offer some background information about our contact over the years.

Our first meeting took place when Alan participated in the national Leadership Programme for Serving Headteachers, when I was responsible for accrediting the trainers delivering the programme. Over the years, I have known Alan in a variety of contexts. I have been Entrepreneur In Residence at the schools which have recently become the Basildon Academies, a role which often involves acting as a sounding board for Alan. We have been fellow national judges for the Teaching Awards. Occasionally, the Academies have been my client – last year, for example, I conducted some work to help clarify roles and responsibilities in the newly formed Academies. Occasionally, I have conducted work on behalf of other organisations as a result of Alan’s referrals.

This is what Alan had to say:

Dorothy is an authoritative and professional management consultant and executive coach. Dorothy’s intellect, clarity and experience have enabled her to make a strong contribution to developments in the world of education. Her influence and support over the years, through consultancy and through her voluntary work have helped our schools to build social capital and to succeed in transformation. Her ongoing commitment to supporting us as our schools become Academies will ensure that our new systems are robust and that our aspirations are met.

Alan Roach
Executive Principal
Basildon Academies

Developing your “match fitness”: gathering resources

Annie had enjoyed many successes in her career when she agreed to take on a new role as a senior leader in a well-known not-for-profit organisation. Whilst there were many aspects of the role that were already within her experience she recognised that she felt nervous about the high profile this role brought with it.

Annie took time to prepare before starting her new role. She thought about the personal resources she wanted to bring to the role – including her ability to build rapport, her confidence and the ability to speak at conferences, interviews and so on. Some of these were resources she had built over time and some were relatively new to her. Recognising that she wanted to develop her speaking skills she started to research options for developing her skills in this area.

Annie also thought hard about the people who might support her. She already had a mentor as well as friends and colleagues who were supportive of her. She spoke to each one and asked if she could continue to call on them for further support. In addition, Annie decided to invest in working with a professional coach to support her in making the transition into her new role.

Annie demonstrates what it is to develop your match fitness. Rather than stepping into a new situation and hoping for the best, she took time to gather together the resources she needed to succeed. And because she made a habit of doing this, Annie built a wealth of resources and was able to call on them when she needed. This included both her own inner resources and support from other people.

Here are some questions to help you to identify the extent to which you are well resourced at this time in your life:

  • What is your level of awareness of the resources you already have?
  • What inner resources have you developed over the years?
  • What external resources have you developed over the years?
  • How easily do you call on the resources at your disposal (inner, outer) when you need help?

What additional questions would you offer in the area of gathering resources?

Developing your “match fitness”: taking responsibility for your own needs

Mo had a highly successful career with an organisation he enjoyed working for. He was highly task-focused and could be relied upon to deliver against targets. He had built a reputation for turning round parts of the business that were under-performing and this had led to rapid promotion.

Mo was beginning to tire of his reputation as “turn-around king” and he wanted to take on a broader role. He especially wanted to demonstrate that he could deliver results in a part of the business that was thriving. He was willing to travel internationally and could see a number of possibilities across the organisation. Given his track record, he expected that he would be rewarded by a promotion.

Mo’s promotions had often come to him and, as time went on, he began to feel frustrated with the opportunities that were being offered to him. It seemed his manager had no understanding of his aspirations and no intention to find out what he wanted, despite Mo’s years of committed service. Increasingly, and for the first time in his career, Mo felt down and was struggling to enjoy his work.

Mo was harbouring an assumption of which he was unaware: that it was the responsibility of his manager on behalf of the organisation to meet his needs. What’s more, it was Mo’s view that his manager should be proactive in finding out what those needs were. For this reason, he took no action to further his own needs and didn’t share them with his boss.

The person who is match fit may have views about the role of his or her boss. And still, he leaves nothing to chance. He recognises that his boss (and anyone else, for that matter) may or may not share and fulfil his expectations. He is ready to take full responsibility for his needs. Sometimes this means taking action. Sometimes this means making requests of others. Over time, this proactive approach brings him closer to meeting his needs. Along the way, this approach helps to boost his sense of power and possibility.

Here are some questions to help you to identify the extent to which you are taking responsibility for your own needs:

  • To what extent do you think it’s OK to have needs?
  • To what extent are you aware of the approach you take to meeting your needs? To what extent have you chosen this approach?
  • To what extent do you view it as your responsibility to find ways to meet your needs?
  • To what extent do you have expectations of others – things you think they “ought” to do which would have an impact on your life?
  • To what extent do you take responsibility for the needs of others? (This could be a sign that you are expecting a quid pro quo whereby you meet their needs and they meet yours)

What additional questions would you offer in relation to taking responsibility for your own needs?

Developing your “match fitness”: stepping into your power

Sarah had been a highly successful regional sales manager in a thriving business when the recession hit and sales started to fall. Six months into the recession the company’s Board of Directors approved a re-shaping of the regions and Sarah was invited to apply for one of a reduced number of sales manager roles. She didn’t get the job.

Sarah’s initial response was to feel angry at the way she had been treated by her company. She also felt angry with herself, asking herself what she could have done to get the job and berating herself because she hadn’t seen the reorganisation coming.

Sarah’s response left her feeling powerless. This was because her focus was on the circumstances she found herself in rather than on the needs she wanted to meet. Because she didn’t know what she wanted (except insofar as she wanted the job she had not been given) she was not able to move forward.

The person who is match fit has a variety of ways to step into his or her power. This is the power of his or her needs as well as his or her power to meet them. For some people, knowing what they want and connecting with their desires is enough to provide energy and momentum. Others use specific techniques, including stepping into a future vision of having what they want. Whatever way you do it, stepping into your power provides strength and momentum to move forward with ease.

Here are some questions to help you to identify the extent to which you are able to step into your power:

  • To what extent are you able to connect with and to feel the power of what you want?
  • To what extent are you able to feel resourceful and empowered even in adversity?
  • To what extent are you able to step out of feelings that disempower you and into feelings that build momentum?
  • What tried and tested means do you have for stepping fully into your power?

What additional questions would you offer in relation to stepping into your power?

Developing your “match fitness”: knowing what you want

Andrew was a brilliant student, graduating from a leading UK university with a First Degree. He had embarked on his career with an ambition to become Finance Director of a FTSE 500 company by the age of 35. Andrew’s clear goal gave him direction early in his career, providing momentum and guiding his actions in line with the goal set by his 21-year-old self.

As his career progressed, however, Andrew discovered that this goal was no longer serving him. In his early 30s he realised it was unlikely he would meet his goal and he began to tell himself he was failing. What’s more, in quiet moments of honesty, Andrew realised that he wasn’t enjoying the path he had chosen.

The person who is match fit is highly attuned to what he or she wants and keeps this constantly under review. This is the person who understands the difference between surface desires (if you like, the form a desire might take) and the underlying needs that might be met by a goal or ambition. This allows a high degree of flexibility and makes it more likely that a need might be fulfilled or a goal met.

The person who is match fit is also attuned to different kinds of needs and has answers to any number of questions about what he or she wants. How do I want to be in this life? What values do I want to live my life by? What outcomes do I want to work towards? Above all, the person who is match fit goes beyond form to ask: and what would that do for me? Asking this last question guides the person who is match fit towards his or her deepest needs.

Here are some questions to help you to identify the extent to which you are able to know what you want:

  • To what extent do you have a clear vision of what you want your life to become?
  • How clearly have you identified and “signed up to” things that you want in your life (the values you want to live by, the way you want to be, the kind of relationships you want to have etc.)?
  • To what extent do you know what needs you are trying to meet at any given moment in time?
  • How well are you able to distinguish between the needs you are trying to meet and the strategy by which you might meet them?
  • How aware are you in the moment of times when your needs are being met and of times when your needs are not being met? And how well do you understand what needs are – or are not – being met?

What additional questions would you offer in relation to knowing what you want?

Developing your “match fitness”: starting from where you are

Alex worked in the highly competitive environment of a top flight law firm. She noticed that many of her peers – including those who were far more able than she was – were often highly stressed at work and dissatisfied in their careers. Nothing was ever good enough. She also noticed that their focus on what “should” be true and that this consumed a great deal of their energy without leading to any progress.

Alex was not sure that this was the environment she wanted to work in but she recognised that it was the environment she had chosen – at least for now. She decided to invest her energy in noticing what was true in the firm. She paid attention to the workings of the firm – the stated and unstated rules, procedures and culture. She paid attention to what she was bringing to the firm – including her aspirations, her skills and capabilities, and her values. She was accepting – and curious – about the situation in which she found herself.

Alex had mastered the skill of starting from where you are. Because she was able to accept the truth of her situation she was able to be present to her situation. Even in the most challenging situations she did not experience stress so much as an opportunity to check in and notice what was true at a given point in time. This ability enabled Alex to take informed decisions both about her immediate situation and about her long term career.

Here are some questions to help you to identify the extent to which you are able to start from where you are:

  • To what extent are you able to be present to whatever is true in your life right now – from your own thoughts and emotions to the circumstances in which you find yourself?
  • To what extent are you accepting of everything that is true in your life – even of those parts of you (or others) that are not accepting?

What additional questions would you offer in relation to starting from where you are?

Are you “match fit” for 2010?

What is the mother of all questions when it comes to testing the extent to which you are “match fit” in your life right now? As I think about this question I am aware that the postings that lie ahead each include questions – questions which relate to particular areas of personal fitness.

And still, I wonder what question or questions highlight the extent to which you are developing your “match fitness” across the whole of your life. This is the extent to which you feel able to meet whatever comes into your personal and professional life and to feel comfortable to embrace your experience fully.

Perhaps this question relates to an underlying belief, that no matter what the circumstances in which you find yourself, there’s no reason why your life should not be getting better and better. This is possible because your growing mastery of life and how to live life makes you less and less dependent on the circumstances in which you find yourself in order to enjoy life. It’s also possible because your growing mastery of life and how to live life acts to create a life which you can enjoy.

Perhaps some of the key questions that point you to this are:

  • To what extent are you enjoying your life increasingly (no matter what the external circumstances of your life)?
  • To what extent do you know that you have what it takes to create the life of your choosing and to handle whatever comes your way?
  • To what extent can you look back on the path you have chosen up until now and know you are moving in your chosen direction?

News from Learning for Life (Consulting), December 2009

Today I finish writing my newsletter, beginning my main article with the introduction below. In addition, in the days to come, I offer some questions on my blog to help readers explore the extent to which they are “match fit” and highlight some of the areas in which readers can develop their personal “match fitness”.

The global economic downturn in 2009 has brought testing times for leaders in organisations as they set out to maintain a healthy and viable business. Whilst some people have kept their jobs and even prospered, others have faced challenges for which they were unprepared.

Working with clients throughout the year it has been clear that some – though not all – are undaunted by the challenges they face, no matter what they may be. These are the people whose lives keep on getting better, because they just keep on getting better at the business of life and work. As leaders they are inspiring. As colleagues they are a pleasure to be around.

I think of these people as “match fit”. But how do you know when you’re match fit? And what does it take to be match fit, no matter what your circumstances?

Books for team building and dealing with “difficult” people

At the time this posting is scheduled to be published, I am starting a week-long programme with Roger Schwarz, author of The Skilled Facilitator. I am a great fan of Schwarz’s work via my friend and colleague Aled Davis who was so inspired when he attended Schwarz’s programme in the US last year that he invited him to deliver the programme in London this year.

I think of this when I respond to a request on the Training Journal’s Daily Digest from someone who has just been asked by a client what books she’d recommend for “team building and handling difficult people”. I take a moment to respond and share my own “starter for ten” list below:

Books for team building and difficult people, huh? Well, a few favourites do spring to mind:

· No surprises here, Marshall Rosenberg’s Nonviolent Communication: A Language of Life is top of my list. This helps with the reframing of “difficult people” to “people whose behaviour I am finding difficult”;
· Maybe also no surprise, I am slowly reading Roger Schwarz’s
The Skilled Facilitator and find it full of insights which apply across a range of settings – as well as rather long!
· Goleman’s
The New Leaders also springs to mind, with its description of different leadership styles and the situations in which they are useful. Boyatzis and McKee take this further in their book Resonant Leadership. And just to declare an interest, these are all former colleagues;
· The HBR book (written by about three million authors – also former colleagues)
Senior Leadership Teams has solid insight based on research which also applies beyond the senior team;
· And just to put in a word for a recently published book by my friend and colleague-in-the-coaching-profession Rosie Miller,
Are You A Badger Or A Doormat? How To Be A Leader Who Gets Results also explores different leadership approaches and may provide inspiration.

What do these books have in common? Those which focus on leadership assume that the leader has a significant impact on team effectiveness and explore which approaches are more likely to be effective. And underpinning most of them is a philosophy (or a finding) that approaches which can be crudely distilled as “win, win approaches” work better than “win, lose approaches”.

Warm regards

Dorothy