I’ve had a busy start to the year.  As well as working with a portfolio of coaching and consulting clients I have been on the steep uphill curve of ‘project mobilisation’, conducting a number of assessments for a new client on behalf of my former employer, The Hay Group.  This has meant getting up to speed on a new process and report format with more tiny details than I handle with ease – details which, in any case, have been subject to adjustments along the way.

Last week, I had my final debrief (for now) with one of the people I assessed.  He thanked me for my time and gave unsolicited feedback which he subsequently shared in an e-mail with his line manager and with my colleagues at the Hay Group.  The next day, our project manager sent an e-mail saying thank you to the whole team.

In the midst of so many thank yous I have taken time to reflect on the team of which I am a member.  The central project team have liaised with me to arrange dates, manage the flow of information so that I have everything I need for each assessment and so that our clients get their reports exactly when they need them.  Members of the Hay QA team have provided an essential point of reference as we calibrate our scores across the team and between our own team and our client’s other main provider.  Members of the wider project team have liaised with the client at a high level to clarify what’s needed and provided a flow of information which has also supported the process.  I could go on…

I have also taken time to reflect on my own contribution.  There have been calls ahead of assessments to clarify the context for the assessment and ensure I am well-briefed.  There have been early-morning starts, travelling to meet with clients and conduct interviews and, afterwards the writing of reports and debriefs with assessment candidates and their line managers.  I have employed many skills I have (including interviewing, analysing, writing, coaching) and some I don’t (it’s a miracle I manage to arrive in the right place at the right time – such organisation is a learned rather than a natural skill for me).  I like to think I have done good work and I’ve certainly done it with the intention to add value to each client as well as to support an organisational (promotion) process.

One thing I do notice is this:  that our project manager, rather than say ‘well done’, said ‘thank you’.  Oh!  How sweet this is to my ears!  Perhaps it’s only me and still, I’d much rather hear someone’s appreciation of my work and the difference it has made to them than I would hear someone’s judgement.  To me, the work I do has meaning because it makes a difference to someone or something and this is what I hear in a thank you.

Do you say ‘well done!’ or ‘thank you’ to those you lead?