Today I take a moment to track down the article Leadership That Gets Results, written by Daniel Goleman more years ago than I care to remember and published by the Harvard Business Review. The article summarises the research that underpins Goleman’s book The New Leaders.

Sometimes technology doesn’t deliver with the ease intended. When my order doesn’t register, I am directed to contact customer services – except that there’s no link on the same page for customer services. I decide to do it the old-fashioned way and fish out a slightly battered copy for my client.

Still, I get a welcoming e-mail from Harvard which points to their blog: Looking for savvy commentary, engaging analysis, and the latest thinking on management from around the globe? Follow our lineup of Voices that includes Scott Anthony, Peter Bregman, Clayton Christensen, Tom Davenport, Tammy Erickson, Stew Friedman, Marshall Goldsmith, John Quelch, Bill Taylor, Michael Watkins, and more at: http://blogs.harvardbusiness.org

I decide to make a note – and to share with the readers of my blog.