
Lessons in leadership from the conductor’s podium



Monday, 8th August. This afternoon I finished my first draft of an article about leadership, drawing on my experience as a membership of the London Symphony Chorus. The article will be published next week, on Discuss HR as well as here on my blog. I mentioned a number of conductors I worked with and wondered, afterwards, if any of them have spoken about leadership. My first stop has been YouTube, which is such a fabulous resource.
Perhaps because he was one of the last conductors I mentioned in my article, I looked first for interviews with Antonio Pappano. It has been a rare treat for me to sing under Pappano’s baton and I feel blessed every time. I always find myself thinking of Pappano as having something of the ice-cream seller about him – there’s something about his Italian/Essex/American accent and his looks that makes me think gelato. This takes nothing away from my deep respect and affection for him – in truth, these are simply qualities he transmits in abundance and which I mirror back. I found a number of interviews with him and dipped into one in which he talks about the genre of verismo in Opera – just follow this link to hear him.
It led me in turn to another in which I listened to Jonas Kaufmann singing Vesti la giubba under Pappano’s baton. Kaufmann’s singing is powerfully emotional and – as Pappano describes in his interview – nonetheless perfectly controlled.
Now… back to leadership.
There were riots outside my front door today. This is not something I ever thought I’d say.
As I left my home office at the back of the house at about 6pm this evening I was surprised to notice the number of people lingering outside in the normally quiet side-street in which I live. Looking down the street I was shocked to see police in riot gear.
The scenes that followed were not pretty. The police were significantly outnumbered by the people on the street, who looked young, included many black men – and white men and women, too. They started to seek out items they could throw – the local dustbins, wheely bins, items from front gardens (including mine).
Most of the projectiles were aimed at the police. Soon, though, the small number of cars parked on the street became targets. First one window was broken. Then another. Over time the cars went from being a side show to becoming the main attraction as it became increasingly clear that there was a determination amongst the rioters to set them alight. Soon they had succeeded and, given the fire hazard, it was time for the rioters to move on.
For a while I sat indoors wondering if it was safe to be in the rooms overlooking the street. Then I ventured out to ask the police if it was safe to pop down the road for some food and fresh air. They encouraged me to stay safely at home, in case the rioters returned. As I returned home, two young men were in front of my gate and I asked if I could come through and encouraged them to get away from the proximity of the still burning cars. We got talking.
Were you involved this evening? I asked. No, not us, we’re good boys. We’re just covering up our faces because we don’t want to risk losing our jobs if we’re seen. But they (pointing to the police) – they’ve got to understand that if they keep taking our jobs away, we’re going to do something – they’ve got to understand.
When they announced there were riots in Lewisham on the 7pm news bulletin I knew to give my Mum a ring and to pop a status update on Facebook. People have been leaving messages all evening and the phone has not stopped ringing. It’s a touching reminder of the love people have for me. As the evening has unfolded I have been watching the BBC 24-hour news of riots in Lewisham, Peckham, Hackney, Croydon, Birmingham.
The phrase “mindless thugs” has been used so many times. The risk is clear. Young people crying out to be heard are dismissed by the simple use of a label. And because they are not being heard, they shout louder. The police, seeking to do the best for their community, are also not being heard. Neither side is able to see beyond the label – “police”, “rioters”, “thugs”… with each new label we become a little less human in each others’ eyes.
I want to be clear. I do not favour the kind of action these young people took this evening and I want them to be held accountable. At the same time, I want them to be heard. It seems to me that this is a time for sorting the wheat from the chaff, until we have stripped away the acts of mindless destruction – perhaps even the violence on both sides – to understand the real concerns on all sides.
For me, though, right now, it’s time to sleep. My dreams cannot be any stranger than the reality of this evening’s events.
Recently I have been finding new pleasure in gardening. Last year I planted courgettes and tomatoes in my back garden. This year I have added runner beans, broccoli, cucumber and more besides. I find a joy and stillness in the daily activities of watering the vegetables and attending to the weeds. Nothing is more satisfying than the twilight slug raid.
This has been reflected in my reading, too. Last night I read the first 30 pages of Bob Flowerdew’s book, Composting, and yesterday I tried an intriguing recipe – using beetroot leaves – from Monty and Sarah Don’s Home Cookbook. The Dons’ recipe involved taking the leaves from some fresh beetroot, blanching it for five minutes and then gently frying it in olive oil with some chilli and garlic. I added some seeds – a favourite! – and also some beetroot which I’d boiled separately before cutting it into eighths and adding it to the remainder. I served the lot on fresh toast. It was totally divine.
“I hate waste, especially wasted food”. This was the first sentence of the preface to the recipe. It made me wonder: what’s going to waste in my life because I don’t recognise its value? And yes, it made me wonder, in the organisations I work with, what’s going to waste because nobody can see its worth?
Do you have any thoughts about the hidden treasures that might be going to waste in your life or organisation?
On Tuesday, I wrote about playing to our strengths. Today, I’m wondering if I’m going to contradict myself. What if you have an accelerated career and then, suddenly, you bump up against a limitation that could trip you up if you go any further on the path you are following? This was the experience of one client I assessed recently.
After our initial feedback session he did all the right things. He tested the assessment feedback against the perceptions of a variety of colleagues, recognising the value of diverse perspectives. He looked for ways to bridge the gap in his repertoire, seeking out a mentor with strengths in the areas in which he needed to develop. He started to explore a wider range of possibilities for his next career move, recognising that there could be benefits to moving diagonally rather than straight up the ladder. These benefits include:
As a result of his actions, what looked for a moment like a full stop turned out to be something quite different, opening up a broader range of possibilities than my client had previously had in his sights.
How does this work to his strengths? How might it work to yours? Taking action to develop in areas in which we lack strength may reveal an as yet hidden talent. This can lead to a new injection of energy and momentum in our careers as leaders. And yes, in truth, it can lead us to discover an area in which we lack natural ability.
Initially, this doesn’t always feel good. Some high performers, faced suddenly with a situation in which they lack the skills they need, start to weave a story about how they were never as good as they thought they were, how they lack what it takes to succeed… suddenly, their self esteem takes a dramatic tumble.
Others, though, recognise that they can’t be good at everything. The most canny amongst them are able to weigh the likelihood that they can bridge the gap and assess the benefits if they do. Perhaps they will decide that it’s essential to bridge the gap and easy to do: clearly, this is a “tick yes” scenario. Perhaps they will recognise that it’s essential to have these skills and hard for them to develop in this area: this can be a “tick delegate” scenario. The best leaders know when to delegate and they also feel comfortable about sharing their limitations openly as well as their strategy for plugging the gap.
When in your career have you come up against areas in which you lack the skills you need to succeed? What strategies have you used to plug the gaps?
I have been carrying out a number of assessments in recent months. By the time of the assessment the people I interview, who already hold senior roles, have been short-listed for a new job. From time to time, I interview someone who, whilst he or she has everything it takes to succeed in the role, lacks a certain clarity about what s/he wants. S/he can’t answer the question “is this job for me?” because s/he doesn’t know what job is for him or her.
It’s not uncommon. Many of us develop skills along the way and get good at all sorts of things. At the same time, we may be unaware that the skills we have developed do not match our natural strengths. Indeed, some of our natural strengths may lie dormant – barely developed, let alone used.
I was reminded of this recently, when I received an e-mail from a client with whom I have been in correspondence about a potential coaching client in his organisation. “Do you know of a suitable venue for the two of you to meet?” he asked. I was taken by surprise: I didn’t know that we would be meeting away from the client’s offices. I scanned our correspondence and quickly found this request, which I’d completely overlooked in a previous e-mail: “And, she’d prefer to meet off-site, can you recommend a suitable location?”
My first response was: “How did I miss that? It’s not like me to overlook something like that.” Perhaps, though, it is like me to overlook the details – except for the fact that, over the years, I have learnt to be meticulous in following things through. Is it a natural strength for me to pay attention to detail? I don’t know for sure. I do know, though, that a moment like this offers an opportunity to step back and ask: “Is this strength innate or acquired?”
What’s the significance of this? The bottom line is simple: the more we are developing and using our innate strengths, the more likely we are to be in the flow, working successfully and with ease. The more we are using strengths we have developed though they are not innate, the more we may find our work hard and be prone to errors. In the case of the people I interview who don’t quite know what they want from their next job, well – they may be doing something they’re good at, something even, in which they excel. But somehow it’s not giving them joy. And because they lack practice of connecting with their true strengths, they feel somehow at sea – lacking a sense of connection with themselves via their innate strengths.
I want to add that this is one perspective, with which not everyone would agree. Whilst I have not read Alex Linley’s The Strengths Book: Be Confident, Be Successful and Enjoy Better Relationships by Realising the Best of You, for example, I am aware that this posting reflects the theory he and his co-authors put forward. (I am aware of this because I have had the experience of having feedback using Linley’s theory with the help of Gill How at Buonacorsi Consulting). Equally, I was recently told about Matthew Syed’s book Bounce: Mozart, Federer, Picasso, Beckham and the Science of Success by someone who had just started reading it and whose understanding was that this book highlights the importance of practice in creating successful outcomes.
Perhaps the place both theories meet is in the area of flow – that place where we are both happy and successful because we are cultivating the gifts that come to us most naturally.
I wonder, what do you think?
So, you’ve decided the last person you want to talk to is your colleague Sandra. You can’t stand her. If you see her coming you change your route (the last thing you want to do is get in the lift with her). You can’t see the good in anything she does. And as the leader of your team, you have made it very easy for your team members to ignore any directives that come from her department. Perhaps Sandra is in your Finance Department (why can’t we process invoices the old way?) or HR (let them choke on their policy handbook!) You don’t care.
You think your dislike is all about Sandra. Who does she think she is?! She turns up out of nowhere full of new ideas and expects you to jump to her tune. You notice every little thing you don’t like about her (that she’s female, a “dumb blonde”, too posh, unjustly promoted… the list goes on and on). And all the time you’re thinking about Sandra, you don’t begin to notice what’s really going on for you.
A start in this direction would be to use a few phrases that take ownership of the way you’re thinking about your colleague. I notice that when I think of Sandra, I have really strong feelings – of anger, frustration, hatred… I’m telling myself that there are all sorts of things wrong with her: that she’s female, a “dumb blonde”, too posh, unjustly promoted… The more I tell myself these things, the more my feelings intensify. The more I tell myself these things, the more I feel justified in behaving towards her in ways I would never behave towards anyone I respect.
Noticing what’s going on on the surface is just the beginning. What’s going on underneath? My guess as your observer is that behind the anger and hatred lies some fear – and it is just a guess. Perhaps you’re afraid that you don’t have what it takes to organise your troupes to respond to her requests, even though, deep down, you know you need to. Perhaps you’re finding it hard to accept that people younger than you (and women, too) are starting to overtake you in the hierarchy of the organisation. Perhaps… perhaps…
Perhaps you find Sandra a little intimidating. You’re putting on your best brave face and doing your best to stay safe and formal but underneath it, you’d love to know that she’s as human as you are. You’d love to know it – and you’re waiting for her to show some sign. You hope that if you push her just a little she might just crack – without you having to reveal your own fears and vulnerabilities.
Some readers might imagine that you’re a junior member of the team, old and unsophisticated. I have sometimes met you at the most senior levels of organisations. Sandra knows who you are and in what capacity you – and she – work. What’s hardest for you and Sandra – at what ever level you work – is to see that your current behaviours are simply your best attempts to meet your needs, needs that you probably don’t even recognise. They’re not the most effective strategies for meeting your needs but that hasn’t stopped you from continuing to use them.
What would I say to you? It’s time to get under the skin of your needs and really understanding them. That way you can begin to find ways to meet them – ways that work. Perhaps, in order to do so, you need to face your fears. I know that’s hard for you.
What would I say to Sandra? Perhaps she, too, needs to get under the skin of your needs and understand them. She needs to understand her own needs, too. A first step towards understanding your needs and hers may well be to know that your behaviour is about you and not about her.
And as for you, as reader of this blog, I wonder, what does this blog posting evoke for you?
Taking on a new team, my client* faces a wall of resistance. The signs are sometimes subtle, sometimes open and obvious. How is it that you are never able to get through to one colleague by phone, except when you phone from a number other than your own? How many times have you seen colleagues take a sharp left rather than join you in conversation as you leave the building to walk to the car park? How is it that meetings are always formal and never friendly? How is it that it’s Team A’s members who are always late?
The obvious signs of resistance are far easier to deal with than those which leave us to infer. An open statement of resistance allows us to ask questions and find out what’s going on. The hidden signs – perhaps the quasi hidden signs – are more challenging. We can observe the behaviours and notice the patterns and still, without more information, we can only guess what they denote. Are they signs of resistance or dislike? Or are they simply signs that Jo is an introvert and prefers not to walk to the car park with his colleagues? Or that people from Team A are more likely to be late to meetings – to any meetings – than colleagues elsewhere in the building.
We can of course, ask questions. “I notice that five members of your team have been late to meetings in the last three weeks and that members of other teams have been on time. Is there a reason for that that you know of?” It can be so easy. It can be so difficult. Sometimes these patterns of subtle resistance stimulate feelings of vulnerability, leaving us slightly off balance. (Perhaps, we think, they’re intended to do this).
Trusted colleagues join us in wondering what’s behind the behaviours. He doesn’t like it that you’re female (a “dumb blonde”, too posh, got promoted over his head etc. – the list goes on). And of course, if you are, there’s nothing you can do to change your inherent characteristics or the circumstances in which you find yourself. You start to feel stuck.
It’s time to step back and remember:
*This example is a composite from the experience of multiple clients and all identifying information has been changed.
It’s Tuesday afternoon as I write and I find myself reflecting on the cycles of nature and how they play out in our work.
Last week, for example, I was at home on Monday, as I usually am, coaching by phone. The weather was so glorious that I had breakfast in the garden before starting my work. Later I enjoyed lunch outside in the shade. I notice how being in nature settles me so that I feel more grounded. Later in the week the sunshine was followed by rain and a different rhythm to my schedule though the afterglow of a sunny day was with me for several days.
This week, I’m still tired after a demanding weekend. I was all lined up for a meeting this afternoon, cancelled at short notice. I get to write this blog posting and to catch up with other tasks. My body is calling out for sleep… sleep…
The industrial era made machines of us all. The introduction of mechanisation gave a steady rhythm to manufacturing work and we organised ourselves around the machines that served us. It was important to start on time, finish on time: important because the machines needed our care and attention to do their job.
How does this play out in our post-industrial society? There is a risk that we organise ourselves around needs that no longer exist, measuring our contribution by the number of hours we work. Anne Wilson Schaef, author of The Addictive Organization: Why We Overwork, Cover up, Pick up the Pieces, Please the Boss, and Perpetuate Sick Organizations, sees this as a symptom of addiction in organisations and outside of our collective conscious awareness. Tim Ferriss, author of The 4-Hour Work Week: Escape the 9-5, Live Anywhere and Join the New Rich, is an advocate for a different way of life and so are Margaret J. Wheatley and Myron Kellner-Rogers who, in their book A Simpler Way, draw parallels with nature to invite us to a life that is less arduous and more delightful.
When we check in with our own rhythms as well as the rhythms of nature we know that there are times when we are raring to go and times when we need rest and restoration. When we check in with the rhythms of our work we know there are times we need to go flat out to meet a deadline and times when such effort is not needed. How often, though, do we act from this conscious awareness? How often do we work hard because, somehow, it’s the done thing, looks good, scores points with the boss… even when, deep down, we know it’s costing us and even know it brings no benefit in terms of the quantity or quality of our output.
I wonder, how do you respond to Wheatley’s and Kellner-Rogers’ call to a life that is less arduous and more delightful?